Orders & Payment
Q: When will my order ship?
A: Orders are typically processed within 1–3 business days. Shipping times vary based on your location and selected shipping method.
Q: Can I change or cancel my order after placing it?
A: We process orders quickly, but please email us as soon as possible at support@elevatordisco.com
. Once an order has shipped, we’re unable to make changes.
Q: What payment methods do you accept?
A: We accept all major credit cards and secure online payment options at checkout.
Shipping
Q: Do you ship internationally?
A: Yes, we offer international shipping. Rates and delivery times are calculated at checkout.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email.
Q: What if my package is lost or delayed?
A: If your package is delayed or missing, please contact us at support@elevatordisco.com
, and we’ll help resolve it with the carrier.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of delivery for unworn items with original tags attached.
Q: How do I start a return?
A: Email us at support@elevatordisco.com
with your order number, and we’ll guide you through the return process.
Q: Do you offer exchanges?
A: Yes—if your desired item is in stock, we’re happy to help with an exchange.
Product & Sizing
Q: How do I choose the right size?
A: Please refer to our size guide for detailed measurements. If you’re between sizes, we recommend sizing up for a more comfortable fit.
Q: Will you restock sold-out items?
A: Some styles may be restocked, but many of our pieces are produced in limited quantities.
Q: How should I care for my garments?
A: Care instructions are listed on each product page and garment label to help maintain quality and longevity.
Wholesale & Partnerships
Q: Do you offer wholesale?
A: Yes, we work with select retail partners. Please contact us at support@elevatordisco.com
for more information.
Q: Where can I view your collections?
A: Our collections are available through our sales team and select platforms. Reach out to request access.
Q: What are your production lead times?
A: Lead times vary by style and season. We recommend reaching out early to secure production windows.
General
Q: How can I contact you?
A: For any questions, email us at support@elevatordisco.com
We aim to respond within 1–2 business days.